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Overview
- Return & Exchange Policy: 07-day return/exchange period available if the received goods have defects or quality problems.
- Payment Methods: Accepts direct bank transfers, online payment gateway (100% secure payment), and Cash on Delivery (COD).
- Customer Support: Offers 24/7 dedicated support via WhatsApp/Phone (+92 323 0944912) and email.
support@aokuniverse.com
Note: Please make a clear video while unboxing your parcel as proof in case of any damage, defect, or wrong item received.
Return & Refund Policy
Last Updated: September 8, 2026
At AOK Universe, we want customers to receive products that match their orders and arrive in acceptable condition.
This policy explains when returns, exchanges, and refunds may be available.
1. Return Period
Customers should contact AOK Universe as soon as possible after receiving an order if there is a problem with the product.
Unless a different return period is specifically stated on the product page, return requests should be submitted within 7 days of delivery.
2. Eligible Returns
A return may be considered when:
The wrong product was delivered.
The product arrived damaged.
The product is defective.
The product is materially different from its description.
A return is otherwise approved by AOK Universe.
Eligibility is determined after reviewing the specific circumstances.
3. Condition of Returned Products
Unless the product is defective, damaged, or incorrectly supplied, returned products should generally be:
Unused.
In original condition.
In original packaging where reasonably possible.
Complete with accessories and included components.
Accompanied by relevant order information.
Products damaged through customer misuse, modification, negligence, or improper handling may not qualify for a return.
4. Damaged Products
If your product arrives damaged, please contact us promptly.
We may request photographs or video showing:
The product.
The damage.
The packaging.
The shipping label/order information.
This information helps us assess the claim and coordinate with the courier where necessary.
5. Wrong Product
If you receive a product different from the one ordered, contact us as soon as possible.
After verification, we may arrange an exchange, replacement, or refund as appropriate.
6. Defective Products
If a product appears to have a manufacturing or functional defect, contact us with details of the problem.
We may troubleshoot the issue or request evidence before approving a replacement, exchange, or refund.
7. Non-Eligible Returns
A return may be rejected where the product has been:
Used beyond reasonable inspection.
Damaged by the customer.
Modified or altered.
Misused.
Returned without required components.
Damaged due to improper storage or handling after delivery.
Returned outside the applicable return period without an approved exception.
Certain products may have additional return restrictions due to their nature.
8. Return Shipping
Where the return is approved because AOK Universe sent an incorrect, damaged, or defective product, we may arrange or cover reasonable return shipping according to the circumstances.
For other approved returns, return shipping responsibility may depend on the reason for the return.
9. Exchanges
Where stock is available, an approved return may be exchanged for the same product or an appropriate alternative.
If the requested replacement is unavailable, we may offer another resolution.
10. Refunds
If a refund is approved, the amount and refund method will depend on the circumstances and original payment method.
Refunds may take additional time to appear in the customer’s account because of banks or payment providers.
11. Delivery Charges
Delivery charges may be non-refundable unless the applicable return is caused by an error or issue for which AOK Universe is responsible.
12. Return Request Process
To request a return or refund, contact us with:
Order number.
Customer name.
Phone number.
Product name.
Reason for the request.
Relevant photographs or videos where applicable.
We will review the request and provide further instructions.
13. Refund Approval
Submitting a return request does not automatically guarantee a refund.
AOK Universe will assess the request based on the product condition, reason for return, available evidence, and applicable policy.
14. Policy Changes
We may update this Return & Refund Policy from time to time.
The latest version published on our website will apply to future purchases.
15. Contact Us
AOK Universe
Website: aokuniverse.com
Email: info@aokuniverse.com
Contact us at aokuniverse@gmail.com for questions related to refunds and returns.
Overview
- Return & Exchange Policy: 07-day return/exchange period available if the received goods have defects or quality problems.
- Shipping & Delivery: Free shipping/delivery is offered on advance payment orders.
- Payment Methods: Accepts direct bank transfers, online payment gateway (100% secure payment), and Cash on Delivery (COD).
- Customer Support: Offers 24/7 dedicated support via WhatsApp/Phone (+92 323 0944912) and email.
support@aokuniverse.com
Note: Please make a clear video while unboxing your parcel as proof in case of any damage, defect, or wrong item received.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Note: Please make a clear video while unboxing your parcel as proof in case of any damage, defect, or wrong item received.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to aokuniverse@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@aokuniverse.com for questions related to refunds and returns.
