Privacy Policy

Last Updated: September 8, 2026

AOK Universe respects your privacy and is committed to protecting the information you provide when using aokuniverse.com.

This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Name.

• Email address.

• Phone number.

• Billing address.

• Shipping address.

• City and postal information.

• Order details.

• Payment-related information required to process transactions.

• Account information.

• Customer service communications.

• Website usage information.

We do not intentionally request sensitive information unless it is necessary for a specific lawful purpose.

2. How We Use Your Information

We may use customer information to:

• Process and fulfill orders.

• Arrange delivery.

• Process payments.

• Provide customer support.

• Confirm orders.

• Handle returns and refunds.

• Communicate about orders.

• Improve our website and services.

• Prevent fraud and unauthorized activity.

• Maintain website security.

• Send marketing communications where permitted and, where required, with your consent.

• Analyze website performance and customer behavior.

3. WooCommerce and Order Information

Our online store uses WooCommerce and related systems to process orders.

Information required to complete a purchase may be stored in our website’s order-management system.

This may include customer contact information, delivery details, purchased products, order status, and transaction-related information.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep products in your shopping cart.

• Remember preferences.

• Maintain login sessions.

• Improve website performance.

• Understand website usage.

• Support advertising and analytics.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

5. Analytics

We may use analytics services, including Google-related analytics and Site Kit services, to understand website traffic and performance.

Analytics information may help us understand how visitors interact with our website and improve the customer experience.

6. Advertising and Meta

We may use advertising and measurement technologies, including Meta technologies, to advertise our products, measure advertising performance, understand website activity, and show relevant advertising.

These technologies may use cookies, pixels, or similar tools.

Where applicable, you may have controls available through your browser, device, advertising platform, or our website.

7. Email Marketing

We may use email marketing services such as Mailchimp to communicate with customers and subscribers.

Marketing emails may include product updates, promotions, offers, abandoned-cart reminders, or other information.

Where required, marketing communications will be sent based on appropriate consent or another lawful basis.

You may unsubscribe from marketing emails using the unsubscribe option included in those emails.

8. Sharing Information

We may share necessary information with trusted service providers that help us operate our business, including:

• Courier and delivery companies.

• Payment processors.

• Website hosting and technology providers.

• Email marketing providers.

• Analytics providers.

• Advertising and measurement platforms.

• Fraud-prevention and security services.

We only intend to provide information reasonably necessary for the relevant service.

9. Payment Information

Payments may be processed by third-party payment providers.

Where applicable, payment information is handled according to the payment provider’s own security and privacy policies.

AOK Universe does not intentionally store complete payment-card information when payment processing is handled by an external payment provider.

10. Data Security

We take reasonable technical and organizational measures to protect customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and improving our services.

12. Your Choices

Depending on the circumstances, you may request access to, correction of, or deletion of certain personal information.

You may also unsubscribe from marketing communications.

Requests can be submitted using our contact information.

13. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites.

AOK Universe is not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

For privacy-related questions or requests:

AOK Universe
Website: aokuniverse.com
Email: info@aokuniverse.com