FAQs

Frequently Asked Questions (FAQ)

Order tracking:

Order tracking refers to the process of monitoring the status of a customer's purchase from the time the order is placed until it is delivered. This can be done through a variety of means, such as tracking numbers, email updates, or access to a website or mobile app where the customer can view the current status of their order. The goal of order tracking is to provide customers with up-to-date information on the whereabouts of their purchase and estimated delivery date, which can help build trust and improve the overall customer experience.

Returns and refunds policy:

The time frame for returning or exchanging items 07 days only

Condition of items that can be returned or exchanged (e.g. must be in new and unused condition)

How to initiate a return or refund (e.g. through the website, by contacting customer service)

Any restocking fees or shipping costs that may be incurred

Refund process and time frame (e.g. will be credited to original payment method, may take 5-10 business days)

Payment options:

Pay fast, easy paisa, Jazz cash, and Credit and debit cards: Visa, MasterCard, American Express, and Discover are the most widely accepted cards.

Pay fast: An online payment service that allows customers to pay with their Pay fast account balance or linked credit card. Such as Pay fast, linked in easy paisa, Jazz cash, and Credit and debit cards: Visa, MasterCard, American Express, and Discover are the most widely accepted cards.

Direct bank transfer: Some e-commerce websites allow customers to make a direct transfer from their bank account to the website's account.

Gift cards and store credit: Some websites allow customers to use gift cards or store credit to make a purchase.

Question: Can we place an order online and what are the payment options?

Answer: Yes, it is possible to place orders online. Payment options for online orders typically include credit and debit cards, as well as electronic payment methods such as Pay fast or easy paisa Jazz cash. Some online retailers may also offer the option to pay with a check or money order. It depends on the retailer and their available payment options.

Question: Do the prices of On Order Products Change?

Answer: The prices of products that are available for pre-order or on-order can change. This can be due to several factors, such as changes in the cost of materials or manufacturing, currency fluctuations, or changes in market conditions. Additionally, some retailers may offer pre-order discounts or special promotions for products that are not yet available for purchase.

Question: Why do I write reviews?

Answer: Writing a review can provide valuable feedback to the company or seller about the product or service, which can help them improve their offerings. Helping others make informed decisions: Reviews can help other customers make informed decisions about whether to buy a product or use a service by providing insights into the experiences of others. Personal expression: Writing a review can be a form of personal expression and a way for individuals to share their thoughts and opinions about a product or service. Influencer: Writing reviews can also be a way for individuals to influence others in their purchasing decisions and also be considered as an influencer for certain products or services. Rewards and discounts: Some companies and retailers may offer rewards or discounts to customers who write reviews for their products or services, as a way to encourage customers to provide feedback.

Question: What are the Tips for writing a great review?

Answer: Product or service, including both the good and the bad. To support your overall assessment of the product or service. Review short and to the point. Products or services you are reviewing, and that it addresses the most important features and benefits. Avoid using offensive language or making personal attacks. Provide information that would be helpful to other customers, such as the product's size, weight, material, and any other important details. Please, write a review based on emotions and try to be as objective as possible, to supplement your review and help others visualize the product or service. The review should be easy to read and understand. If you have any biases towards the product or service, please mention them in the review, so that it would be easy for readers to understand the context of the review.